Sunday, August 31, 2008

Resolving interpersonal conflicts

As mentioned in my previous post on the importance of developing effective communication skills, one major consequence due to the lack of it is the onset of interpersonal conflicts between individuals. These conflicts can be very devastating in many relationships, because if these are left unresolved or resolved unsatisfactorily, it might lead to relational breakdowns. Here in this post, I would like to relate to the readers on one of my experiences in such matters.

This happened sometime back when I had a conflict with my boyfriend. He had promised me that he would attend my friend’s birthday party together with me. But in the end, he stood down on his promise. He had actually fallen ill a week prior to the birthday party but a few days before the party he already had a marked improvement in his health and he had almost recovered entirely. But on the actual day itself, it was raining heavily. I asked him if he still wants to attend the party and he say he would attend. Then an hour before our meeting time,he called me to tell me that he don’t feel like going because of the downpour as getting drench might cause a relapse in his illness. I was very angry with him, not for not showing up for the party itself, but I think he was just giving excuses not to go. We had a minor conflict on that but we both stand strong on our arguments. This standoff lasted for days before he apologise and admitted his guilt.

This entire episode aligns closely with an analogy one of my close friends had shared with me. He told me that relationship of any kind, particularly those of BGRs, is like the diplomacy of two hostile nations situated side-by-side each other (Yes, I know it is strange to make analogy of a loving relationship with two hostile nations fighting each other). The two nations are constantly aware of their own national borders, while both try their best to invade the other’s territory in order to expand their own border. Border skirmishes occur regularly to cause a shifting of border and with the conclusion of these skirmishes, a winner is determined by how much more border space he or she gains. Interpersonal conflicts are something as similar. We get into a conflict because we have different values, beliefs and most importantly, expectations, much like what hostile nations do.

Resolving the conflicts can likewise be analogise by the same example. In the case of the two warring nation, a solution to the hostilities can be achieved either when a winner emerges or when a compromise can be struck out. Similarly, resolving a interpersonal conflict can usually be resolved when there is either accommodation, compromise, avoidance or collaboration.

For the readers of my blog, do you think that what my boyfriend did to resolve the conflict was appropriate?

Saturday, August 23, 2008

Why developing effective communication skills is important

Ever since the existence of mankind, communication has been the most fundamental process that man has adopted to convey messages between one another. Communication can take forms of speech, written or body gestures. This process has often been underestimated by many people and designated as simple. The basis of communication involves two individuals and the idea which one of them wishes to bring across. Indeed, these components mentioned sound straightforward, but it is the linkages between them that are the most complex and needs focused attention.

Humans are not bestowed with psychic powers which allow one to read the thoughts of others. Therefore, it is imperative for each individual to develop not only basic communication skills but rather an effective one. This is so, because a breakdown to communication leads to many relational and societal problems.

So what constitute effective communication? What I thought to be important criteria for effective communication are precision and clarity. Precision is the right choice of words or actions to accompany what is being intended to be brought across in one’s message. This is what makes effective communication difficult. Different individuals have different interpretation of the same message given their socio-cultural differences. Clarity, on the other hand, is the usage of words or actions which are familiar with the receiver of the message and also the crafting of the message itself, be it the structure or the process of communication. Therefore, individuals should avoid using technical jargons or long sentence structures.

Apart from precision and clarity, an essential aspect of communication would be the choice of communication channel in which one uses to bring the message across. One needs to consider factors such as cost, speed of transmission, urgency for a feedback etc.

The art of crafting an effective communication is ultimately useful for me when I graduate. It will be an essential tool for me to blend into the new and unfamiliar environment, where I can build rapport with the different parties of the society. Needless to say, being a good communicator will definitely help me in an ever changing and competitive era. Through taking this course, I hope to gain insight on how I can improve on my own communication skills. I have also observed that listening (which is the last stage of the communication process) is essential. Often when there is a breakdown of communication, most of it can be attributed to the lack of listening. Here I would like to encourage the readers of my blog to give a little thought about listening intently to your friends and love ones while they are trying to communicate to you. Finally, I have selected this particular picture, although sarcastic yet humorous, to portray that in the real world, people often take listening for granted

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image from
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